Frequently Asked Questions

Everything you need to know about our waterproof jewelry and shopping experience.

Does your jewelry really not tarnish?

Yes! Our jewelry is made using a Physical Vapor Deposition (PVD) coating process, making it 10 times stronger than standard gold plating. You can wear it in the shower, pool, or gym without worrying about color fading.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, but standard shipping usually takes 3-7 business days.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange process.

Are your products hypoallergenic?

Absolutely. All Hey Harper pieces are crafted from high-quality stainless steel and are 100% nickel and lead-free, making them safe for even the most sensitive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my jewelry?

While our jewelry is waterproof, we recommend wiping it with a soft cloth occasionally to remove any build-up of body oils or perfumes to maintain its original luster.